The information provided by you to us is used for a number of purposes connected with our business operations which may include the following:

• Verify your identity, access, privileges assigned, and relationship with us.

• Provisioning of products/services, testing or improvement of services, recommending various products or services;

• Processing your requests, enquiries, and complaints, customer services, and related activities;

• Communicating to you about bills, invoices, existing or new offers, content, advertisements, surveys, key policies, or other administrative information;

• Analytics and reviews for improvement of our services;

• Improving your experience while using our services by presenting advertising, products, and offers tailored to you;

• Completing your purchase;

• Support to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law or anti-fraud activities/systems.

The email id shall be stored and will be used to send notification/information.

We will strive to keep your personal information confidential and will place reasonable security controls to protect it. Your Personal Information will be kept confidential as required under applicable laws.

However, any comments, messages, blogs, etc. posted/uploaded/conveyed/communicated by you on the public sections of the apps/website become published content and are not considered personal information subject to this Policy. You may request that such information be taken down and we may attempt to remove any such information if it is technically feasible to do so and as per applicable laws.

Further, with respect to Non-Personal Information automatically collected and stored in files, we shall use this information to understand and analyse trends, to administer our services, to learn about user behaviour on the apps and while using our services, to gather demographic information about the user base as a whole, and to measure traffic patterns on our network and apps. As Non-Personal Information does not personally identify you, we may use and disclose Non-Personal Information at our discretion.

Partners: We engage a number of channel partners & vendors, and take support from them (hereon referred to as our Partners). Our Partners provide a host of services including contact information verification, payment processing, customer service, website hosting, data analysis, infrastructure provision, IT services, and other similar services. These Partners play a key role in the seamless delivery of our products and services to you. These Partners and their employees operate under a contract and strict security & confidentiality restrictions. We may provide our partners access to your information through our systems or may share your Personal Information with them to enable them to provide their services to you.

Government or Judicial Process: We may share your Personal Information with the government/govt. authorities or agencies and legal or judicial authorities for any investigation or to comply with legal processes or in response to a request by any of these authorities or to enforce applicable terms and conditions or to protect our, our users, and Partners' rights, privacy, safety, or property.

Legal Reasons: The information provided by you may be shared with our other entities and affiliates to help in detecting and preventing identity theft, frauds, and other illegal activities; correlate or map related accounts to prevent misuse of our products & services and to provide you our services.

Protection of RKCL: To protect your rights and/or those of our Partners, and to allow RKCL to pursue available remedies or limit the damages that it may sustain in case of unauthorized use/misuse of our products or the content thereon, by third parties.

We have adopted reasonable security practices and procedures, in line with international standard ISO 9001:2015 - Quality Management System (QMS), to include strategic, operational, managerial, technical, and physical security controls to safeguard and protect your data and information. We have implemented such measures to protect against unauthorized access to and unlawful interception of Personal Information. Additionally, we have adopted measures to ensure that your personal information is accessible to our employees or partners' employees strictly on a need-to-know basis.

Our website, applications, portals, and network equipment have industry-standard security precautions in place to protect against loss, misuse, and alteration of information within our environment. Whenever you change or access your account information, we facilitate the use of secure systems. The information in our custody and control is protected by adherence to reasonable security procedures to safeguard against unauthorized access. We apply encryption or other appropriate security controls to protect Personal Information when stored or transmitted by us.

Your information or data will primarily be stored in electronic form. However, certain data can also be stored in physical form. We may enter into agreements with third parties to collect, store, or process your information or data, but under full compliance with applicable laws. These third parties may have their own security standards to safeguard your information or data, and we will require such third parties to adopt reasonable security standards to safeguard your information/data on a commercially reasonable basis.

We have taken appropriate steps for the security and protection of all our digital platforms, including internal applications. However, we shall not be responsible for any breach of security or the disclosure of Personal Information for reasons outside our control, such as hacking, social engineering, cyber terrorism, espionage by third parties, or any events by way of force majeure, such as sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, or acts of government.